Common Questions
- Where can I take my car to have the tyre repaired/replaced?
You may take your car to a repairer / retailer of your choice providing it is VAT registered. You must obtain prior authorization from the claims team BEFORE proceeding with any repair or replacement.
- How is payment to the retailer made?
The underwriters are willing to pay the retailer directly, providing the retailer agrees to send an invoice and wait 21 days for payment. Some may not agree to do that. In those cases you must pay the retailer and send your receipt to the claims team for reimbursement.,
- Will the policy cover wear and tear?
No! We plan and budget for worn tyre replacement. Tyre Insurance provides financial assistance for tyres damaged accidentally or maliciously.
- Am I covered by your policies abroad?
Yes! You are covered in all member countries of the European Community and any country for which a Green Card is effective at time of loss.
- Can policies be transferred?
No! Our tyre policies are specific to the insured and the insured vehicle and cannot be transferred.
- My car has expensive run flat low profile tyres. Would they be covered under your Tyre Insurance policy?
Yes! If a run flat tyre deflates whilst being driven the tyre should be replaced. Run flat tyre and vehicle manufacturers do not recommend a puncture repair. Whenever you need a replacement tyre due to accidental or malicious damage – don’t reach for your credit card, reach for your tyre insurance policy!
- Do you cover all makes and models of cars?
No. The following models are excluded from cover - AC, Aston Martin, Bentley, Bristol, DeTomaso, Ferrari, Ginetta, Jenson, Lamborghini, Lotus, Maserati, Morgan, Panther, Porsche (except Boxster), Rolls Royce, TVR, Strect Limousines and all Rotary engined vehicles, and kit cars. Please see policy booklet for full terms and conditions and vehicle eligibility.
- Can I make more than one claim on my Tyre Insurance policy ?
Our Tyre Insurance policies will allow you to make up to five claims in any period of insurance. The maximum claim limit is £250 per tyre. Our Tyre Insurance policies are available for 2, 3 and 4 year periods.
