Making a claim
MOT Failure Insurance Claim Guide
Making a claim will be a simple process providing you prepare properly.
These notes are provided to help you.
Before proceeding with any repair or replacement you MUST first contact the Claims Office on 0845 241 2165. The Claims Office which deals with claims matters arising from this policy can also be contacted at :
Advent Solutions Management Limited,
Trading as Motor Partners,
75 – 77 Cornhill,
London
EC3V 3QQ
Have your policy and/or registration number to hand when you call the Claims Office.
During office hours
A Claims Advisor will help you through the process and give you a claims reference number.
Your chosen repairer/retailer must be VAT registered for your claim to be authorised.
The repairer/retailer must call the Claims Office before commencing the repair or replacement to obtain claim authorisation.
If your repairer/retailer is willing, the Claims Office will pay them direct within 21 days of receipt of their invoice.
Alternatively you may pay the repairer / retailer and send the receipted invoice to the Claims Office for reimbursement within 21 days of receipt.
You may also be asked to provide;
Evidence of up to date service history, your expired and new MOT certificate in accordance with the policy’s servicing requirements.
These documents must be accompanied by your policy number, registration number and address for reimbursement. Documents must be received by the Claims Office within 28 days of the repair or replacement.
Out of office hours and weekends
Out of hours MOT repairs are an extremely rare occurrence, but you must still report the claim to the Claims Office before proceeding with the repair or replacement.
You must leave a message including your name, policy number and or your registration number. Leave a brief message describing the incident and damage and proceed to make arrangements for repair or replacement. Your chosen repairer/retailer must be vat registered for your claim to be authorised.
The Claims Office will call the repairer to verify the extent and nature of the repairs at their next opportunity.
Please read your policy booklet for full details before making a claim.